Shop Terms & Conditions
Law of Contract:
When shopping with us online, a Contract of Sale is made between us at the time we accept your order. That contract shall be under Scottish law, irrespective of where you live. By confirming your order on the website you are accepting these terms and conditions.
All our goods and services comply with all the standards required by relevant legislation.
When your order is received, we will automatically confirm receipt but as you will appreciate, no electronic mail system is totally flawless and if an order goes astray we obviously will not know about it. If, after placing an order, you do not receive an acknowledgement email, please contact us by phone 01856 872417 or email to firstname.lastname@example.org so that we can investigate. If you live outwith the UK, we may be able to supply you - email us with exact details of where you are and what you are interested in.
Because the product is fresh, despatch is restricted by Royal Mail schedules - we have to be sure that your parcel will be delivered before the weekend. Our normal depatch days are Monday, Tuesday and Wednesday each week: occasionally we may despatch on Thursday. Depending on where you live, delivery will be either one or two days after despatch.
Our packaging is designed to keep our products at the appropriate temperature for at least 48 hours. Our products are vacuum–sealed, then packed in an insulated box along with gel ice packs. They can be disposed of in normal household rubbish, or safely re-used in your cool-box or hamper. A couple of hours in the freezer will prepare it and it can be used repeatedly.
When you place your order, it will be for a particular product or selection of products. There may be occasions when our suppliers cannot match our demand for prime products and despite best efforts it is possible that we may not always carry stock of everything shown on our web-site. We reserve the right to substitute out of stock products for a similar product.
Guarantee of Satisfaction:
For any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by one of our members of staff and we will do our utmost to resolve any complaint, to your satisfaction, within 7 days. Your statutory rights are not affected. You will understand that due to their perishable nature we are not able to accept returned goods or claims for goods ordered in error.
In the event of your order failing to arrive when expected, please email email@example.com within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.