Shipping policy
Freshness and Dispatch Schedule
At Jollys of Orkney, we pride ourselves on delivering the freshest products possible. To ensure your parcel arrives in peak condition, our dispatch days are carefully scheduled in line with Royal Mail's delivery times to guarantee arrival before the weekend. Our standard dispatch days are:
- Monday
- Tuesday
- Wednesday
Occasionally, we may dispatch on Thursday depending on your location and the specific circumstances. Delivery times are typically one to two days post-dispatch. Please note, we are unable to provide specific delivery times on the day of arrival.
Delivery Locations and Times
Our delivery service covers the entirety of the UK.
Important Delivery Information
- Order Processing: Orders placed before 12 PM on dispatch days will be attempted to be processed and dispatched the same day, but may require processing the following day. Orders placed after 12 PM will be processed the following dispatch day.
- Delivery Attempts: If you are not at home when the delivery is attempted, Royal Mail may leave a card with instructions on how to collect your parcel or arrange a redelivery.
- Perishable Goods: Given the perishable nature of our products, please ensure someone is available to receive the parcel. We recommend having your order delivered to a work address or an alternative location where someone can accept it.
- Packaging: Our packaging is designed to keep our products at the appropriate temperature for at least 48 hours. Our products are vacuum–sealed, then packed in an insulated box along with gel ice packs. They can be disposed of in normal household rubbish, or safely re-used in your cool-box or hamper. A couple of hours in the freezer will prepare it and it can be used repeatedly.
- Tracking: You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress.
Additional Information for Food E-commerce Deliveries
- Returns Policy: Due to the perishable nature of our products, we are unable to accept returns. If there are any issues with your order, please contact us within 24 hours of receipt for assistance.
- Allergies and Dietary Requirements: Ensure you check product descriptions for information on allergens. For any specific dietary requirements or concerns, please contact our customer service team before placing your order.
For any further queries, please do not hesitate to get in touch with our friendly customer service team. Thank you for choosing Jollys of Orkney for your fresh food deliveries.
